Our cancellation and refund policy outlines the procedures for cancelling an order and the conditions under which a refund may be issued.
Customers may cancel their order within a specified timeframe before the scheduled delivery date. To cancel an order, customers must contact our customer service team and provide the necessary details.
Cancellation requests made after the specified deadline may be subject to a cancellation fee. The amount of the fee depends on the time remaining until the scheduled delivery and other relevant factors.
Refunds may be issued under certain circumstances, such as:
Refund requests must be submitted within a specified timeframe and include relevant details such as the order number, reason for the refund, and supporting evidence.
Refunds will be processed within a reasonable timeframe once the request is approved. The method of refund (e.g., credit card refund, bank transfer) may vary depending on the original payment method and other factors.
Our Garuna logistics reserves the right to refuse or limit refunds in certain situations, including but not limited to:
Our decision regarding refunds is final and binding.
If you have any questions or concerns about our cancellation and refund policy, please contact our customer service team for assistance.